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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

We have been selling video games and other electronics for over 30 years now. Today, our products range from Nintendo wii's to Apple IPads. We sell products in any quantity you need, so email or call of us if you have any questions. Customer service is our number one priority.

  • Feedback
  • Returns Policy
On-Time
Delivery
94.17%
Product
Accuracy
92.50%
Customer Service
Satisfaction
86.49%
586 Reviews (88% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 106
Anonymous
Ordered on 6/3/2019
Excellent! 6/18/2019 7:44:31 AM
Very prompt service. Item arrived 3 days faster than expected! Thank you.
  • Yes
  • Yes
  • Didn't contact
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Adam W.
Ordered on 5/19/2019
Fast shipping 6/4/2019 7:32:30 PM
High quality products
  • Yes
  • Yes
  • Yes
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Camilo C.
Ordered on 4/29/2019
I like back the parts. 5/26/2019 2:32:48 PM
I not worked it.
  • Yes
  • No
  • No
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Cody W.
Ordered on 4/10/2019
Misleading Description (Was Not LTE) 5/6/2019 7:22:02 AM
Ordered a MS Surface Go. Product description stated it had LTE but when item was received it did not have a place to put in the LTE sim card. Returned the item but was charged a 15% restocking fee. Not happy and will not be using Newegg again if this is not resolved.
  • No
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  • No
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Dennis E.
Ordered on 3/21/2019
As Advertised 4/10/2019 3:04:09 PM
Followed through with delivery questions.
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  • Yes
  • Yes
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hue t.
Ordered on 3/4/2019
shipping was fast and the item was as described 3/28/2019 9:22:18 AM
since google discontinued the chromecast audio, it was getting harder and harder to find. new egg had it and the price was good.
  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 2/1/2019
Order # 278016659 2/20/2019 4:22:44 PM
The item, a adapter cable, is in limbo. You said you would update me on the status but it didn't happen. Email me at jkmades@gmail.com . -Joel
  • No
  • No
  • Didn't contact
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Amarjit K.
Ordered on 1/7/2019
not an authorized Apple reseller 2/19/2019 3:10:27 PM
We asked to get their Apple Authorization ID to register the items we purchased from them. Unfortunately they can not provide a valid ID.
Always Innovating Response:
Customer was trying to scam us. We sent the customer exactly what was ordered, brand new and factory sealed.
  • Yes
  • No
  • Yes
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Melissa D.
Ordered on 1/21/2019
TV is AWESOME 2/4/2019 12:34:32 PM
Great product for great price and delivery was super fast
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Richard D.
Ordered on 12/2/2018
No seller response. 2/1/2019 9:11:28 AM
The computer I purchased is not functioning properly. I have attempted to contact seller, they will not respond. Now working with Newegg to resolve.
Update: Always Innovating is a garbage company, they will not respond to me nor Newegg Marketplace. I will never purchase another from them and i will tell everyone i know to avoid this trash company
  • Yes
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  • No
1 out of 1 people found this review helpful. Did you?
Terrence C.
Ordered on 1/16/2019
Exellent Customer Service 1/31/2019 7:50:23 AM
My mistake, I ordered wrong item... excellent customer service.
Prompt replies and returned for full refund with no restocking fee.
  • Yes
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Tiffany L.
Ordered on 11/26/2018
Great Product and Fast Delivery! 12/10/2018 2:32:25 PM
Product was exactly as advertised, well-packed, and got here faster than expected. Definitely would buy from this seller again.
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Keith H.
Ordered on 11/25/2018
Nintendo Bundle 12/10/2018 11:41:59 AM
Received the red and blue bundle, and waiting until it's Christmas unveiling.
Surprised that any of these products were still available, since it's this years
technological zeitgeist.
Many thanks -
Fred
  • Yes
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Anonymous
Ordered on 11/22/2018
9 days from order to delivery 12/10/2018 5:13:37 AM
I clearly ordered at a bad time, just before Thanksgiving, on 11/22/18. The iPad was delivered on 12/1. What was I thinking? Several years ago I received a 50” LED tv in 3 days. I am not complaining, I love Newegg and will continue to be a loyal customer.
  • Yes
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Tito A.
Ordered on 11/16/2018
ok 12/4/2018 4:05:28 PM
yes i have not open yet the ipad is a gift for christmas very affordable price
  • Yes
  • Yes
  • Didn't contact
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Stephanie L.
Ordered on 10/11/2018
HORRENDOUS 10/25/2018 6:37:56 PM
I needed to ultimately have New Egg step in to issue the return slip after I received a defunct, defective device. Seller was unresponsive, unhelpful, wanted to charge a restocking fee and initially instructed me to return the broken/nonfunctional device upon receipt, to the Apple store. Outrageously poor customer service. 12 days after receiving I still hadn't received a return label from the seller after repeated inquiries to New Egg- I called you guys at least 3 times and 2 of them waited on the phone for an hour.
I am now still awaiting a refund. The device was returned to the seller today. I am outrageous by this appallingly bad service. Depending on whether I even receive a refund or whether I need to take action with my credit card company will dictate whether I ever buy or recommend New Egg again. This was an awful first experience and my worst online shopping experience.
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1 out of 1 people found this review helpful. Did you?
Amanda L.
Ordered on 8/30/2018
Was Concerned but Overall Great Seller 9/24/2018 7:26:46 AM
My first purchase, I was concerned about ordering a Microsoft Surface Pro from this seller after reading through the reviews. But the seller sent me a separate email regarding my purchase and shipped it on the same day. I felt confident with this seller to make a second purchase and is planning to have plenty more purchases. The packaging is well enough for the item to NOT get damaged, it came with stuffing for the surface pro to not shift around and it is fully tapped for the box to not fall apart.
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Cassandra J.
Ordered on 7/27/2018
Speedy! 7/30/2018 5:10:24 PM
I would definitely recommend this seller. I ordered on the 27th, received the iPad today, and it was brand new, as described. Thanks a lot for shipping so fast!
  • Yes
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  • Didn't contact
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Jim O.
Ordered on 7/17/2018
Do not expect any customer service whatsoever! Do not order from this company if you giving a gift! 7/21/2018 4:12:36 PM
Ordered an iPad and Apple Pencil. Order was shipped without any protective packaging at all. Instead of shipping in a box, they used the postal service plastic envelope (which has no protection whatsoever).
While the iPad functioned properly, the iPad box was completely mangled because of how they shipped it.
Additionally, the Apple Pencil did not function. They did not respond to a return request. Luckily, the Apple Store exchanged.
Stay away from this seller.
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2 out of 2 people found this review helpful. Did you?
Jordan C.
Ordered on 6/28/2018
Terrible on following thru 7/16/2018 4:27:52 PM
My airpods said delivered however I never received them informed this seller and I got a 3 day late response asking for the order number. Provided this wanted another 4 days until I had to reach out to new egg customer support who contacted the seller again. I'm STILL waiting for an answer or resolution from this company.
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极速11选5是国家开的吗