- Returns Policy
Returns Policy Overview
You may return most new, unused items within 30 days of delivery for a refund. However, the item should be in the condition it was received, unused, and in the original box and/or packaging. We'll also pay the return shipping costs if the return is a result of our error.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally will also be deducted. We charge a 15% restocking/cancellation fee for such cases. Buyer’s remorse covers, but is not limited to:
• Accidental orders
• Cancellation after ship out
• Items no longer needed/wanted
We will not accept any returns unless we have issued a RMA# (Return Merchandise Authorization #) for the item to be returned. RMAs must be used within 7 days of issuance after which they become invalid. Used items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you, or discard it. They are however covered under their respective manufacturer warranties and our support team will gladly help you get in touch with the required manufacturer.
Cancellation of Orders
Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately. This is to ensure that we can forward your request immediately to our facility for cancellation of your order before it is processed. If the customer contacts us before the order has been processed, then the order can be cancelled and the customer may not incur any charges. However we would like you to be aware that if the item has already left our warehouse and has been handed over to the carrier for shipping we would not be able to process your request for cancellation. The customer will then be charged a 15% cancellation fee. This is to cover expenses incurred in packaging and shipping the item to the customer and inspecting the item when it returns. The return shipping cost has to be borne by the customer.
Our customers are extremely important to us and we strive to assist them in all possible ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.
Receiving a Refund
When an item is returned to us, please allow us up to 7 business days to process your refund.
In case we determine that a refund can be issued without requiring a return, you will be notified by a Customer Service Associate about the same.
Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund. The original shipping which may have been free originally, will also be deducted.
Using our Return Mailing Label
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you are returning an item as a result of our error (you received an incorrect or defective item, etc.), we'll provide you with a return shipping label which will be pre paid for. In case you are returning an item and your return is not the result of our error you would be responsible to ship back the product to us.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.