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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Feedback
  • Returns Policy
On-Time
Delivery
79.49%
Product
Accuracy
86.15%
Customer Service
Satisfaction
73.68%
195 Reviews (76% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 82
Anonymous
Ordered on 6/24/2019
7/10/2019 4:52:32 PM
I ordered a number of things from NewEgg together with this. This one came a few days after the others.
I would use this vendor again.
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Anonymous
Ordered on 6/23/2019
7/10/2019 2:45:55 AM
I still dont have the item
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John M.
Ordered on 6/24/2019
Still Waiting for the Item to Ship!!!!!!!!! 7/9/2019 4:05:17 PM
NO!
As of today the item is still preparing to be shipped! The item shows to be in stock, so all they have to do is put in an envelope and ship it, yet according to New Egg tracking this still hasn't been done.

I'm about ready to cancel the order.
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charles m.
Ordered on 7/2/2019
shipment good 7/9/2019 12:41:16 AM
FactoryBuy made it happen, thanks guys

Well packed, and arrived a day sooner than expected

Happy with purchases, would buy again
FactoryBuy Response:
Dear Charles,

We are Overwhelmed with your words. It is out at most pleasure to hear that the product and service was up to your expectation. We look forward to provided similar services to our esteemed customers.

Hope to see you soon!
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David G.
Ordered on 7/1/2019
Do not use this seller, they are just reselling @maz0n goods! 7/3/2019 12:41:17 PM
Do not use this seller!!!! They are just buying products from @maz0n and using their prime membership and increasing the price. I have always loved Newegg and now I am seeing people just making me hate this platform more and more. I bought a BELKIN F9D160-12 6 Outlets Power Strip from this seller @ $19 not knowing they just bought it on @maz0n for $14. This seller charged my credit card and never updated shipping info (it remained at processing order) until 3 hours after I got my package in. Also, it came in an @maz0n Prime package with @maz0n return address on it. Do not use these people, because they are just using @maz0n and adding $5 bucks to the order. Save yourself time and money and go to where they order from. I really think that Newegg has gone downhill with this whole market place, I miss the days where Newegg shipped you your product and it wasn't a bunch of lazy 3rd party people that have zero communication, customer service skills or drive to do what they say or are here for.

This seller should be zero eggs, but I can't post it without at least one egg.
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Anonymous
Ordered on 6/17/2019
Excuses excuses 7/1/2019 5:35:35 PM
Item was 2 weeks late. when i contacted the seller they tried to blame the package carrier. Just own up to your mistake, you didnt send the product till i asked where it was. Made no effort to make things right by speeding up shipment or offering a refund or credit or anything.
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Brandon B.
Ordered on 5/22/2019
They bought it on Ama zon and shipped it to me 6/23/2019 4:40:19 PM
I ordered from Newegg instead of Ama zon because I think Newegg is cool and to stop a few dollars from filling Bezos' pockets but they just ordered it on Ama zon anyway and had it shipped to my address. It came in an Ama zon Prime box and note that said "Enjoy your gift!" It cost a dollar or two extra to order on Newegg so if they're just going to buy it on Ama zon for me I won't even go to Newegg in the first place.
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Timothy D.
Ordered on 5/30/2019
Exactly what I needed 6/12/2019 4:04:57 PM
I enjoyed the great service and product.
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James C.
Ordered on 5/28/2019
6/11/2019 10:07:46 PM
I am quite satisfied with the keyboards that I received. They are very easy to read the letters on the keys, I hope that they will last.
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Anonymous
Ordered on 5/16/2019
5/30/2019 9:11:14 AM
I would certainly use this seller again, got what I ordered in good shape & in a fairly timely basis.
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Peter H.
Ordered on 3/25/2019
���� 5/22/2019 10:25:42 AM
All expecttaions were met.
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James L.
Ordered on 4/7/2019
Overpriced and slow delivery 5/7/2019 12:39:06 PM
Ended up buying the product for less than half the price from Razer. Ordered from Razer a week after I ordered from Newegg and it still got here faster. Tried to cancel the Newegg order but they said it already shipped.
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Anonymous
Ordered on 3/27/2019
Great to do business with 4/26/2019 2:53:38 PM
Everything was smooth. The batteries arrived on time and is exactly what I was in need of. The seller was prompt in service.
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Anonymous
Ordered on 4/4/2019
Overall a pleasant transaction! 4/26/2019 8:35:36 AM
Everything was perfect. Got the item earlier than expected. They have a very responsive customer service team.
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Jaims C.
Ordered on 3/22/2019
Great buy 3/29/2019 4:59:41 PM
Got the product in the mail and could not wait to get it installed. The package was very nice and everything neat and nice in the box. The box was not damaged and came ahead of schedule. It works like a dream and provides me with more than enough power so I have some room to grow.
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Anonymous
Ordered on 3/15/2019
Great low cost aio 3/29/2019 12:09:57 PM
Install was pretty simple love the way it's mounted. Pump is fairly silent and the included fan on the radiator is pretty quiet until it goes into higher rpms but it never needed to go higher than 60% on a ryzen 3 1200 overclocked to 3.77ghz even after an hour of prime95. CPU temps maxed at around 60c

One thing to note if you are using a fan header for the pump make sure to set the header to run at full speed or the pump will be slowed down and the led will not come on.
FactoryBuy Response:
Dear Customer,

We are really happy to hear the product was exactly the one you were looking for and it is working as per your expectation.

Thank you for being a Valued Customer to us. Hope to see you soon.
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Kevin P.
Ordered on 3/27/2019
No problem with purchase 3/29/2019 9:13:19 AM
I saw some negative reviews regarding the seller. Not sure what happened in those instances, but I can tell you that my purchase (motherboard) was received within 48 hours of ordering. I honestly wasn't expecting delivery so quickly as I did the standard 3-5 days free shipping.

No damage to the box and everything looks to be in good order. I checked over the motherboard once I opened the shipping box, and everything was factory sealed.

No problems here.
FactoryBuy Response:
Dear Kevin,

We are glad to hear that you are completely satisfied with the services. I hope you have a great experience with the product.

Thanks for being a Valuable Customer to us. Hope to see you soon.
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Christopher R.
Ordered on 2/11/2019
Before you purchase from Factory Buy, read this. 3/25/2019 5:25:53 PM
I purchased an i5 8600k processor from Factory Buy on February 11th. I received the processor and realized I was sent the incorrect processor. I contacted Factory Buy on the issue and explained that I was sent the wrong processor and needed to return the incorrect item. Factory Buy stated they could not create a shipping label due to "some system issues". They also stated if I could not wait for their system to be fixed I could pay for shipping and they would refund me the money for both the processor and shipping. I opted to pay for shipping to expedite the process. I shipped out the processor February 23rd and was told the shipping details were forwarded to the returns department. The item was received on February 27th. Two days went by and I had not had anyone reach out to me on the return and decided to contact Factory Buy again on March 1st. I was messaged on March 2nd and was told the return would be initiated on March 4th and that I would be kept posted with updates. On the date of March 5th I had not received an update or contacted and had to message Factory Buy yet again for an update. Factory Buy stated the processor refund would be processed that day and the shipping refund would be processed within 24 hours. On March 11th I messaged Factory Buy because I had not received my shipping payment and I was told it would be done within one day. It had been six days with nobody reaching out to me or updating me on the matter. I was messaged again and told it would be done "manually" in the system and should get the refund within a couple of hours. On the day of March 23rd I had still not received my shipping refund. Factory Buy stated the the refund was initiated by returns department but was not successfully processed due to yet another "technical issue". After a couple more messages I was told Factory Buy would contact Newegg support but asked me to also contact them. I should not have to contact Newegg for an issue that was not my fault originally. Factory Buy's shipping department sends customers incorrect products and their returns department has no idea how to process returns in a timely manner. If that is not enough their systems are either has issues or simply does not work. Factory Buy's customer support team did keep in contact with me but only when I reached out to them. Factory Buy should have kept me updated with what was going on but that never happened. I had to be the one to reach out basically doing their job for them. This was very frustrating because none of this was my fault. Factory Buy loves to apologize for the inconvenience but never once offered any sort of compensation for this inexcusable inconvenience. Due to this issue I had to buy the correct processor form Best Buy on the day I received the incorrect one. Funny enough Best Buy had the processor cheaper than Factory Buy! I never write online reviews but after my experience with Factory Buy I needed to let consumers know what Factory Buy has put me though. I have given Factory Buy more than enough time and chances to correct the issue but as of writing this the issue is still not resolved. If you do decide for whatever reason to purchase from Factory Buy you will probably have no issues if they send you the correct item. If you receive the wrong item or need support then be warned because you will probably have a similar experience as mine. After I receive my shipping refund I will never buy from Factory Buy every again even if they are the last seller on this site.
FactoryBuy Response:
Dear Customer,

As responded by our customer service team, your all eligible refunds were posted back from our end. We highly suggest you to please once check your payment method for the same. As per the details, a refund valued of $288 for product and $12 for shipping was already initiated couple of days earlier. I hope this time you can just go ahead and cross check the bank details for more reference.

We can also email you the proof if you request.
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2 out of 3 people found this review helpful. Did you?
Frank S.
Ordered on 3/1/2019
3/20/2019 3:01:25 PM
3-5 day "expedited shipping" was 14 days ago, and still no delivery and no tracking info
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  • Didn't contact
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Jeffrey L.
Ordered on 2/17/2019
Untimely 3/2/2019 1:11:41 PM
If you are interested in your product arriving in a timely manner, you may want to look elsewhere. Mine finally arrived, a week late. It took a week to get to the shipper, then travel time, from Italy...
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