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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ?

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Our mission is "to meet consumer demand in a demanding world".

Our vision is to engender and satisfy the loyal customer who know exactly what they want, when they want it and how they like it. Our vision includes hands-on customer service making sure each and every customer is treated royally -- completely taken care of to his or her satisfaction.

After years of research and study, the company has developed a unique marketplace for the discriminating shopper, and is prepared to offer our customer special merchandise at the exact moment that they are most prepared to buy. This all encompassing marketplace is an incredible vehicle for satisfying a select segment of consumers who are looking for Quality and Value, and who are loyal to our brand name.

  • Feedback
  • Returns Policy
On-Time
Delivery
93.31%
Product
Accuracy
90.76%
Customer Service
Satisfaction
92.89%
314 Reviews (91% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 132
Darlene M.
Ordered on 8/4/2019
8/20/2019 6:45:44 AM
Very good experience, everything went as they said it would
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Shawn H.
Ordered on 8/12/2019
Seller canceled the order and relisted the same item for 2x the price 8/15/2019 12:04:48 PM
I have been using newegg since they launched many years ago and I have never had an experience like this one where the seller was able to charge me, create an RMLS for me, then claim to have sent the item to an RMA facility. I was charged and have yet to be credited for an item I have never received and was never shipped to me then was relisted for more than twice the price.

Very disappointing.
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1 out of 1 people found this review helpful. Did you?
Melissa H.
Ordered on 7/30/2019
Nothing to rate. 8/14/2019 9:47:28 AM
Never got the item. Was told that there was an error on the listing and that there was no item to sell. I was charged and was supposed to get a refund. Still waiting for notice of refund. Will update when I get the notice.
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1 out of 1 people found this review helpful. Did you?
Skyler F.
Ordered on 7/12/2019
They are dishonest liars 7/15/2019 1:40:13 PM
I have shopped from newegg for years and this was my first marketplace experience. This company lied and claimed a technical error that they did not sell a product and forcefully returned my item. Turns out they lied and relisted the item for a higher price. They do sell the item,they just lied about it and changed the price so they can get away from neweggs team scott free. The customer service was horrible and they never answered a single one of my questions and completely disregarded my consent with the forceful return and follow up emails. Overall a horrible experience and I'm still waiting to get my money back in general. I hope Newegg removes these dishonest people from their site. They're going to lie to you when you get a good deal. I have opened a ticket with neweggs team so let's see where this goes.
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4 out of 4 people found this review helpful. Did you?
Kathleen W.
Ordered on 6/8/2019
Nice! 6/25/2019 6:34:22 PM
Product was a lot nicer than I expected . Fast shipping.
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  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Polly B.
Ordered on 6/9/2019
Un worthy of being in business in my site 6/25/2019 1:16:20 AM
I would not tell any one about site. The item that was advertised said it would be delivered in 3 days. My husband read the same thing because it was for his father day gift. A dvd burner for 56.00 plus dollars. After item was not here Wednesday i reached out to the company via text assured me that after fathers day June 21st it would be here. On the 21st before work. I again reached out to company at this time l was told tracking number was incorrect. Now l am waithing on my MONEY which will take another 3 to 5 business days to be corrected. What a joke Newegg.com you just lost a customer.
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3 out of 3 people found this review helpful. Did you?
Michael P.
Ordered on 6/6/2019
6/24/2019 6:51:46 AM
great
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0 out of 1 people found this review helpful. Did you?
BERNARD B.
Ordered on 5/28/2019
NewEgg outsourced my order to A-m-a-z-o-n without my knowledge 6/13/2019 7:52:09 PM
I've already given my disgust to NewEgg for not informing me they were going to out source my order to A-m-a-z-o-n, at a cost 50% more than it would have cost me direct from A-m-a-z-o-n very large supply house. This is false advertising. I'm warning all those I know who buy from NewEgg to be aware of the deceptive practice that I experienced and consider going elsewhere for their computer and electronic supplies.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 5/26/2019
6/12/2019 10:34:20 AM
Would definitely recommend using this seller if you are a potential customer. Excellent service. Excellent quality of the AT&T replacement remote control I ordered. Packaging was great as well as the fast delivery.
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0 out of 1 people found this review helpful. Did you?
steven s.
Ordered on 4/23/2019
Terrible 4/27/2019 9:44:42 AM
Did not send me what I ordered. Contacted me before it ever showed up, to try to get me to agree to accept it anyways and to get the ok to ship. I told them no it was not what I ordered and they shipped it anyways.... they tried to blame it on a "technical glitch" in the description. Witch must have ment wrong pictures and all. But good job to them for getting 20 extra bucks out of there con.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 3/2/2019
Honest, trustworthy seller, A++ 3/14/2019 1:49:33 PM
I was sent the wrong pencil sharpener, but the seller was super nice about it, gave me a full refund for the misunderstanding. Great company!
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0 out of 1 people found this review helpful. Did you?
Lynn M.
Ordered on 2/11/2019
2/28/2019 5:20:58 AM
Great to do business with. Has nice items. Ships fast. Very good with communications about your item.
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0 out of 1 people found this review helpful. Did you?
Andrea V.
Ordered on 1/30/2019
Needs to improve communication 2/25/2019 1:14:32 PM
I ordered my item on 1/30/2019. After waiting a few days with no visible progress on the website as to my order status, I contacted the seller to find out when my item might be delivered. They did respond within a day or so, to tell me that my item had been shipped and they provided a tracking number. I checked the tracking, & discovered that the item had been delivered the day before (2/3/2019), and had been sitting in my mailbox. Since it was delivered on a Sunday (not a normal mail day here in the U.S. certainly), I had never thought to check my box that day, particularly since I had no clue they had shipped my order. Had I not contacted the seller, I doubt I ever would have gotten tracking information, since they never sent it on their own without my having to reach out to them. As such, I can only assume the item was delivered on time, since I never got an estimated delivery date notice.

Also, the DVD drive that I'd ordered was advertised on the product page as having an included stand, which could be used or not. When I opened the box, there was no such stand, and no apparent packaging that might include a stand separate from the drive. I'm not sure, just from looking at the drive, how it would fit into a stand as pictured on the product page, since there is no bracket or recess for anything to snap on or in to. Granted, the drive does work, but I'm not overly happy with not having a stand for it. I do plan to contact the seller on this point; I just have not had time yet. But, I honestly don't see why I should have to contact them again on this matter, in addition to my first message to them to find out when the drive might be delivered. I would have to say that communication initiative on their part is not a strong point with them. I might consider upgrading my rating if they respond to my inquiry about the stand satisfactorily.

UPDATE: The seller did respond to my inquiry, and settled the matter very well. I still deducted one egg due to initial lack of communication, regarding the shipping of my item.
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Anonymous
Ordered on 1/19/2019
Good egg... 2/8/2019 11:19:00 AM
I purchase a few items from Newegg & they've always been good.
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Anonymous
Ordered on 6/18/2017
Fast shipping 1/10/2019 9:36:33 PM
Fast Shipping !!
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heidi t.
Ordered on 12/22/2018
Listing incorrect, money refunded 1/10/2019 2:58:32 AM
Listing incorrect, money refunded
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 10/18/2018
Just perfect !! 12/17/2018 11:13:48 AM
Just perfect !
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0 out of 1 people found this review helpful. Did you?
Jeremy F.
Ordered on 11/5/2018
Yup, it's thermal paste alright. 12/12/2018 9:15:46 AM
It was delivered on time, it was what I ordered and it covered the CPU just like it should.
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  • Didn't contact
Did you find this review helpful?
Brett M.
Ordered on 12/6/2018
Arrived fast 12/11/2018 8:28:04 AM
Received this item within a week after online purchase, packaged well, no damage fast service. Very satisfied seeing how this is the Xmas season I didnt expect it to arrive so fast.
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0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 3/23/2017
Very nice 12/10/2018 5:23:08 AM
Very nice
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1 out of 1 people found this review helpful. Did you?
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Your Personal Data

Newegg’s website and online services use cookies and similar technology for a number of reasons: Some technologies allow the site to function. These functional cookies are required to use the site and complete purchases. Another set of technologies improve the browsing experience and personalize it. Here are all the details about Newegg’s Cookie and Privacy Policies. Please select and accept your settings before you continue. Thank you.

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