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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Company Profile

Founded in 2003, BTEcomputer, specializes in computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers. Over years of operation, our ambitious team has extended our products line from Consumer Electronics to include Household Products, Health & Beauty, and Fashion products. As you can see here, the advanced BTEcomputer ecommerce site has been built for this purpose and will continue to be updated to meet our client's expectations.

Locations

BTEcomputer is headquartered in Toronto,ON we maintain warehouses across Canada, USA, Hong Kong and China. With our strong connections with leading manufacturers and distributors all over the world, we are able to offer the highest quality products at market leading prices to our savvy customers.

  • Feedback
  • Returns Policy
On-Time
Delivery
72.27%
Product
Accuracy
79.83%
Customer Service
Satisfaction
61.75%
357 Reviews (66% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 157
terry g.
Ordered on 4/24/2019
5/19/2019 3:53:13 AM
Fast shipping from Canada, item was defective and I had to fight to get a defective return and credit, unnecessary extra emails but I did get the correct credit. Seller not recommended.
  • Yes
  • Yes
  • No
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Faris A.
Ordered on 5/6/2019
Very late shipment 5/18/2019 6:13:29 AM
The shipment took really really long time for the delivery and still not here i ordered a MB 2 weeks ago and still not here :)
It's very disappointing for the average delivery time on Newegg which is usually very fast and that's why we love it.
  • No
  • Yes
  • Didn't contact
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Team I.
Ordered on 4/14/2019
No licensing sent 5/18/2019 4:01:19 AM
I am not a fan of this seller. The box was opened and the Microsoft licensing information was removed. I contacted them and their answer was for me to "send a picture" of the licensing info. Not easy for me to send them a picture of what WASN'T in the box. I was in a severe time crunch or I would have sent it back.
  • Yes
  • No
  • No
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Amr M.
Ordered on 4/7/2019
Didn't reach at all 5/17/2019 11:31:46 PM
I ordered a product from them and then they told me it's out of stock and didn't reach at all
  • No
  • No
  • No
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Michael H.
Ordered on 5/2/2019
5/17/2019 9:33:22 PM
The card works, which is more than I can say about the last one I attempted from a different source. However the card was listed as new, which it most definitely is not. The box shows signs of wear and the gigabyte factory seal had been broken. The card looks in good shape. I did not find any damage to it, and like I said it works. However I did not give this a higher rating due to the face that what I received isn’t exactly what I thought I was being sold. I am ok with paying the price I did since this card works perfectly fine, I just wish the seller had been upfront about the condition of the product.
  • Yes
  • No
  • Didn't contact
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Anonymous
Ordered on 4/18/2019
MacBook bag advertised on the site out-of-stock permanently 5/17/2019 4:00:10 PM
A MacBook bag advertised on the site was never really available. After I ordered it, I was told it was permanently out-of-stock. Don't advertise that which you cannot deliver.
  • No
  • No
  • Didn't contact
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Michael R.
Ordered on 4/25/2019
Don't waste your time. 5/17/2019 2:32:42 PM
It took a very long time for the order to be shipped.
  • No
  • Yes
  • No
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Adam W.
Ordered on 4/29/2019
Incompetent and disorganized at best. 5/17/2019 6:56:07 AM
Not only was the product not even shipped from their facility until around 7 business days after it was ordered (with 3 day shipping, mind you). When it finally did arrive it was not even the item that I had ordered. The product (A computer case), while of the same brand, was an entirely different model that was worth about 33% of what I paid for.

After contacting Newegg for support, the seller agreed to send me a UPS label within 3 business days and they would take care of it. Sounds good right? Well, 5 business days later when there was still radio silence I had to contact Newegg again to resolve the issue.

Sellers like this should not only be avoided, but removed as third party sellers on Newegg. This is absolutely ludicrous, and I hope anyone reading this will think twice before using this seller.
  • No
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FRANCISCO R.
Ordered on 4/24/2019
Great Seller 5/10/2019 4:00:12 PM
Very easy transaction from start to finish. Will buy again.
  • Yes
  • Yes
  • Didn't contact
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James L.
Ordered on 4/7/2019
Overpriced and slow 5/7/2019 12:42:49 PM
Bought it at less than half the price from Razer a week after I ordered from Newegg. Tried to cancel the Newegg order but they said it already shipped. The Razer order still got here faster.
  • No
  • Yes
  • No
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Yaroslav P.
Ordered on 3/14/2019
Scam Artist 5/3/2019 4:33:54 PM
I purchased a suspiciously cheap top-end motherboard. Seller sent me a defective motherboard. Seller used delay tactics to prevent me from getting a return label for over a month. Upon return, seller lied that I bent the pins and gave me a half refund.
  • No
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Anonymous
Ordered on 4/14/2019
5/1/2019 8:41:24 PM
left me in dark about shipping
  • No
  • Yes
  • No
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Westley R.
Ordered on 4/15/2019
Equipment used and busted 4/30/2019 8:38:43 PM
Box had clearly been opened, contents were poorly repackaged, missing paperwork and equipment not working. Very frustrating!!!!
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ibrahem a.
Ordered on 3/22/2019
damaged item 4/21/2019 10:35:48 AM
the monitor didn't work
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Anonymous
Ordered on 3/25/2019
Computer Impossible to Find Elsewhere 4/16/2019 7:36:51 AM
I needed to purchase a specific type of laptop and BTE Outlet was the only seller I could find anywhere who carried it! Finding the listing on Newegg was a lifesaver as this purchase was time sensitive. Product arrived on time and in excellent condition.
  • Yes
  • Yes
  • Didn't contact
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Wesley R.
Ordered on 4/1/2019
Placed an order several days ago still has not shipped 4/7/2019 6:08:11 AM
The item I ordered has still not been received by UPS to even start shipping even though your company created a shipping label and sent me a tracking number. I received a tracking number 7 days ago, but it has not even made it to UPS to be sent to me.
  • No
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1 out of 1 people found this review helpful. Did you?
BADER B.
Ordered on 2/26/2019
Great service, I like it so much 4/7/2019 5:32:50 AM
Great service, great international connection
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Jim A.
Ordered on 3/7/2019
3/25/2019 3:05:15 PM
took a very long time to get here like 11 days, ugh....
  • No
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  • Didn't contact
4 out of 4 people found this review helpful. Did you?
Markus A.
Ordered on 2/27/2019
Unprofessional to the point of stressful to deal with (do not recommend) 3/18/2019 5:42:14 PM
this seller (as far as my experience goes) is simply "unprofessional". After placing my order it took about a week for them to finalize everything and actually ship it out (upon contacting them about it i got a generic copy paste response). Once my order was shipped it was tracked as weighing 0 pounds 0 kg and took about 2 weeks to actually get here which isn't too bad all things considered though i do not know for the life of me how it could take so long for everything to get in order especially considering that the tracking (weight) wasn't even done correctly.

upon arriving to me i was greeted with a box which was breached, worn and weather-battered (the part worked as intended thankfully) and i was given quite a fright. the product seemed to be a refurbishment (advertised as brand new) with an obviously used set of booklets and box without any adhesive tape or pads to hold it closed.

Just unprofessional, if you can buy from elsewhere even at a slightly more expensive price, DO IT
  • No
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2 out of 2 people found this review helpful. Did you?
amrana m.
Ordered on 2/9/2019
item not as described very shady 3/11/2019 3:38:14 PM
took forever to come and wanted to be issued a refend
seller said it was shipped but never even updated
fake tem
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1 out of 1 people found this review helpful. Did you?
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极速11选5是国家开的吗